Customer escalation continuum: escalation of verbal abuse

Customers at an escalator at the escalator in Manila, Philippines, in September 2016.Source: Inquirer/Handout via Reuters/File photoA customer who was verbally abused by a staff member at an El Salvador escalator on September 15, 2016, at a cost of $20,000 to his wallet.The incident prompted the El Salvador government to launch an investigation into the […]